BLOOM HAIR DESIGN POLICIES
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Need to cancel?
CANCELLATION POLICY: In order to continue providing the best possible scheduling options to our guests, and to prevent a loss to our stylists, we do kindly ask for 48 hours notice should you need to modify, cancel, or reschedule your visit. Should you modify, cancel, or reschedule your appointment with less than 24 hours notice, a late cancellation fee of 50% of the scheduled service total will apply and will be charged to the card on file.
Should you not show up…
NO SHOW POLICY: When you modify, cancel, or reschedule less than 2 hours before your scheduled appointment , or when you give no notice at all at and fail to show up, a no show fee of 100% of the service will be charged to the card placed on file at the time of booking.
We may need a deposit..
DEPOSIT POLICY: Our time in the salon is valuable. In some cases we see it necessary to require a deposit of up to 50% of the service due at the time of booking. This would be for extensive high demand appointments, and future appointments for clients with repeat late cancellations and no-shows. Deposits are non-refundable, however if your appointment is cancelled prior to 24 hours before appointment, the deposit will be applied to a future appointment.
Need a service adjustment?
SERVICE ADJUSTMENT POLICY: We strive to offer our guests the highest level of satisfaction with their Bloom experience. If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to correct the issue at no additional charge within 14 days of the original appointment date. Please note that we do not offer complimentary service adjustments as a result of a change of mind or direction with haircut or color. We ask that you communicate any concerns with your stylist during your appointment and before you leave the salon. ALL SERVICE SALES ARE FINAL.
Booking for your children?
CHILDREN’S POLICY: All children under the age of 13 must be accompanied by an adult who is not having services done for the entire duration of the consultation and service. All teens ages 13 to 18 must also be accompanied by an adult who is not having services done and must consult/agree with the stylist about the teen's hair services before service can be performed.
Running Late?
LATE POLICY: Let us know! We may need to reschedule if it's more than 15 minutes. Please note that 15 minutes or longer past your appointment time is considered a late cancellation, and with no contact at all— it’s a no show. Therefore, this may result in a fee of 50-100% of the scheduled service total.
Look, we get it. We understand life happens! Please communicate with us as early as possible if an emergency arises.
Need to return a product?
MERCHANDISE RETURN POLICY: Returns or exchanges on hair products and other salon merchandise will be accepted within 14 business days of purchase.
Other things to know:
• Please let us know ahead of time if you have any medical limitations, allergies, or specific needs, so that we can better service you.
• If you need to work or eat during your appointment, you are welcome to as long as it doesn’t interfere with us performing your service or delay our time.
• Tips are not included in the service pricing and are very much appreciated. Yes, even for the owners.
• We do not accept checks for payment.
• All service prices and color product charges are subject to change per individual stylist and is determined by time, demand, supply costs, length, texture, density, technique, and the condition of the hair.
• Physical and virtual Gift Cards are available year round and are non-refundable.
• We absolutely do not tolerate any aggressive, rude behavior, or hate speech toward any people. You will be asked to leave and will not be able to book again.
• Please note: We are a hybrid salon of both employees of Bloom Hair Design, Inc as well as independent contractors within Bloom. Each independent stylist is responsible for receiving payment for their services and are responsible for service adjustments, if needed. Bloom Hair Design, Inc is not responsible for scheduling hours, payments, or any issues pertaining to an appointment with an independent stylist within the salon.
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Bloom Hair Design, Inc is responsible for enforcing these polices for their staff member stylists. While our independent contractors stylists can choose whether to enforce these policies or not, Bloom Hair Design has the right to override and step in for any situation we feel necessary for the protection of the business and all of its people.
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These policies help us protect our team's time and make room for those on the waitlist who'd love the chance to take your spot.
Thanks for understanding, and thank you for supporting a salon that cares about its people. We can't wait to see you!